Frequently Asked Questions

Creating your first event is easy! After signing up, click 'Create Event' from your dashboard. Choose a template, add your event details (name, date, location), customize the design, and publish. The entire process takes less than 10 minutes.

No technical skills required! LiteEvent is designed to be user-friendly. Our drag-and-drop editor, pre-built templates, and intuitive interface make it easy for anyone to create professional events without coding knowledge.

Absolutely! Our Free plan is available forever with no credit card required. You can create 1 event with up to 50 guests to test all the basic features. Upgrade anytime as your needs grow.

Most users complete their first event setup in 5-15 minutes. Simply select a template, fill in your event details, upload images, customize colors, and publish. You can always edit and refine later.

Once published, your event gets a unique URL you can share with guests. You'll have access to a full dashboard to manage RSVPs, sell tickets, track analytics, send invitations, and check-in guests on event day.

Yes! You can import guests from CSV or Excel files. Simply prepare your spreadsheet with columns for name, email, and phone number, then use the bulk import feature in your event's guest management section.

LiteEvent supports all event types: weddings, conferences, birthdays, concerts, fundraisers, workshops, networking events, festivals, corporate events, and more. Choose from templates designed specifically for your event type.

Yes! Every plan includes integrated ticketing. Create multiple ticket types (Early Bird, VIP, General Admission), set prices, add discounts, and accept payments securely through Stripe. The fee is 2% on Free and Starter, or 1.5% on Pro.

In your event settings, go to Ticketing and click 'Add Ticket Type'. Create multiple tiers (Free, Early Bird, VIP, etc.), set quantities, prices, descriptions, and sale periods. You can also create promo codes for discounts.

Yes! Create time-limited ticket types for early bird pricing, or generate promo codes for percentage or fixed-amount discounts. Set validity periods and usage limits to control how discounts are applied.

Every plan can sell tickets. Free and Starter charge a 2% platform fee; Pro reduces it to 1.5%. Set your own capacity limits per event or ticket type based on your venue constraints.

Absolutely! Toggle your event to 'Private' mode, and it will only be accessible via direct link or invitation. You can also require a password or manually approve each RSVP before confirming guest access.

Use our visual builder to customize colors, fonts, layouts, and sections. Add your logo, upload hero images, rearrange content blocks, and add custom text. Pro users can also inject custom CSS for complete control.

When guests visit your event page, they can RSVP by filling out a form. You'll receive instant notifications and see real-time updates in your dashboard. Track who's attending, declined, or pending, and export guest lists anytime.

Yes! Enable the 'Allow Plus-Ones' option in your RSVP settings. Guests can indicate how many people they're bringing. You can set a maximum limit per guest or require approval for plus-ones.

Use our mobile app or web scanner to scan guest QR codes at the entrance. Each ticket/RSVP includes a unique QR code. Scan to instantly mark guests as checked-in, view ticket details, and prevent duplicate entries.

Yes! Use the communication tools in your event dashboard to send announcements, reminders, or updates to all attendees, specific ticket types, or custom segments. Track open rates and engagement.

Guests can cancel directly from their confirmation email if you enable self-service cancellations. For ticket transfers, you can manually reassign tickets in your dashboard, or enable guest-initiated transfers (Pro plan).

Free plan: $0 forever for 1 event and 50 guests. Starter plan: $19/month for 1 active event and 500 guests per event. Pro plan: $49/month for 3 active events and unlimited guests. No hidden fees.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and debit cards. Payments are processed securely through Stripe. You can also pay via PayPal on annual plans.

Yes, anytime! Upgrades take effect immediately. Downgrades take effect at the end of your current billing cycle. We'll prorate charges when upgrading mid-cycle, and you'll receive credit for unused time when downgrading.

We offer a 14-day money-back guarantee on all paid plans. If you're not satisfied within 14 days of purchase, contact support for a full refund. Refunds are not available for annual plans after 14 days.

Yes! Registered nonprofits and educational institutions receive 50% off all paid plans. Contact [email protected] with proof of nonprofit status (501(c)(3) letter) or .edu email for verification.

If you reach your event or guest limit, you'll be prompted to upgrade. Your existing events remain active, but you won't be able to create new ones until you upgrade or delete old events. No surprise charges.

Yes! Download the LiteEvent mobile app for iOS and Android. Manage events, check-in guests, scan tickets, view real-time analytics, and respond to RSVPs on the go. Available for all plan types.

LiteEvent works on all modern browsers: Chrome, Firefox, Safari, Edge, and Opera. For the best experience, we recommend using the latest version of Chrome or Safari. Mobile browsers are fully supported.

Pro plan includes API access and integrations with popular tools like Zapier, Google Calendar, Mailchimp, Slack, Zoom, and Salesforce. Use webhooks to connect with your existing workflow and automate tasks.

Contact our support team via email ([email protected]) or live chat. Free users get email support within 48 hours. Starter users get priority support within 12 hours. Pro users get dedicated support within 4 hours.

Yes! All users have access to our help center, video tutorials, and documentation. Pro users receive a complimentary 30-minute onboarding call with a specialist to set up their first event and answer questions.

We use bank-level encryption (SSL/TLS) to protect data in transit and at rest. All payment information is processed by PCI-compliant payment processors (Stripe). We never store credit card details on our servers.

Yes! We are fully GDPR compliant. You own your data and can export or delete it anytime. We provide tools for guest consent management, data access requests, and right to be forgotten. See our Privacy Policy for details.

Absolutely! Export guest lists, RSVP data, ticket sales, and analytics in CSV or JSON format anytime. Your data is portable and you can take it with you if you decide to leave LiteEvent.

Your data remains accessible in read-only mode for 30 days after cancellation. During this time, you can export everything. After 30 days, your data is permanently deleted from our servers. We can provide a full data export upon request.